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Exchanges
Please note we can only exchange items for a different size.
Our policy
Items must be returned new, unused and with all nuabs product tags and shoe bags still attached.
We warrant any manufacturing defects on all sold goods for 30 days from the sale, as stated on the sales receipt. An exchange shall require the sales receipt, original merchandise and packaging. The exchange must be made at the store where the purchase was made.
For online orders, exchanges or returns cannot be made at any store. These require proof-of-purchase and the original goods sold to be sent back to:
Naviant Pte Ltd
14 Robinson Road
#13-00 Far East Finance Building
Singapore 048545
We will ship exchanged merchandise as soon as your return has been received and processed. Do note that exchanged merchandise will be shipped with no additional delivery charges. Please send your package using a pre-paid, insured, traceable method.
Faulty goods
Goods are classified as faulty if they are received damaged, or when a manufacturing fault happens within 30 days of purchase.
Do note that items damaged as a result of wear and tear are not considered faulty.
If you wish to exchange a faulty item, note that we can only replace it with the same product, in the same size, subject to availability.
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